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Salesforce Business Analyst

Ref R-84034 Location Staines-upon-Thames, England

Join Assurant, one of the leading providers in lifestyle & automotive protection in Europe, as a Business Analyst

We’re looking for an experienced Business Analyst to join our team. You’ll be working within our Solutions & Technology department and will be responsible for gathering and understanding user requirements for IT systems and translation in to specifications for use by developers. Further to assist business users to understand, test, implement and use our applications.

You’ll be accountable for the following;

Work with the business to produce and maintain quality Project Initiation Documents

Produce Business Specifications for the appropriate Development team working predominantly within an Agile framework producing and managing Epics and User Stories

Understand the Technical solution proposed by the Development team and ensure it supports the Business Requirements

To investigate issues and questions raised by the Business, providing resolutions and information as appropriate and involving others as necessary.

Liaise with internal departments to resolve client issues and build relationships and participate in client retention and prospecting;

Develop knowledge of all lines of business.

Work with the Account Management team in providing information for responses to tenders

Support the Account Management team and manage the expectations of both the Account Management team and through them the Client.

Report progress to the business

Seek opportunities for face-to-face contact with internal and, where appropriate, external clients to improve relationships and services

The ideal person to join us will have the following skills, knowledge & expertise;

Extensive experience within the Insurance business, especially Motor Warranty, preferred.

Ability to conceptualize and frame a problem and corresponding solution(s) critical.

A demonstrated ability to work in a team-oriented service-driven environment

Ability to translate customer requirements into specifications including complex business processes.

Experience of working with an Agile framework is desirable, especially with experience of working with people that are not experienced in Agile

Experience with Service Center solutions highly desirable

Joining our award-winning team gives you the opportunity to progress and be rewarded, as well as enjoying a fantastic benefits package.

At Assurant, we’re passionate about our people. After all, it’s our dynamic and successful team that allows us to provide lifestyle insurance solutions that bring our customers peace of mind, protecting what’s important to them. We’re proud to say we keep life running smoothly for over 300 million consumers; we’re also the UK’s largest provider of mobile device protection. Partnering with 9 of the top 20 best global brands, we are market leaders with decades of experience in the industries we serve.

If you’re ready for a challenge and to become part of delivering our brilliant services, apply today.

Assurant have been awarded the Silver standard by Investors In People. The organisation has received recognition by Business In The Community for Workplace Gender Equality.

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Our Locations

The United Kingdom

Assurant’s European head office in Crewe is home to over 900 employees.

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Aix-en-Provence – Assurant Parc Cezanne: 380 Ave d’Archimede, Aix-en-provence, 13100, France

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Assurant’s Italian headquarters is situated in front of the Cadorna railway station, with a convenient journey to Malpensa airport.

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Assurant's office in Spain is located in Pozuelo de Alarcón, a charming city close to Madrid with easy transport links by train, car and bus (from Moncloa or Aluche).

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Assurant’s German headquarters is located in the burgeoning business area of Lyiner Quartier in Frankfurt.

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Located in the South East of Amsterdam, Assurant’s Netherlands office is convenient to public transport; just a 5-minute walk from the bus, train and Holendrecht Metro station.

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Meet Our People

There is a reason that I am still loving life at Assurant after 15 years, thanks to the fast pace and constant support it always feels like you are learning. I have come to see those I work with as good friends and there is a real family vibe to the environment. Its definitely challenging at times but everyone contributes to making it a fun and rewarding environment no matter what role you are in. Joanna Marsh Operations Manager
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Working at Assurant is fast-paced, fun and challenging. No two work days are ever the same. Miranda Cooke Strategic Business Development Executive
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Working at Assurant in the Amsterdam office is working in a diverse and international environment where I am challenged everyday to develop myself and my professional skills. Marcel Kröpfl Senior Customer Service Associate
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  • Information Technology, Staines-upon-Thames, England, United KingdomRemove