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Team Leader, Device Care Centre

Ref R-84016 Location Newcastle-under-Lyme, England

Role:                     Team Leader

Location:              Chesterton, Newcastle-under-Lyme

Salary:                   £competitive

Shift: 3.30pm - 12.00am

Role Purpose:

This job is responsible for….

  • To lead a team within Device Care Centre, ensuring that all the daily tasks/SLA’s are completed on time and to the required standard for a range of Assurant customers.
  • To support the wider management team with knowledge, support and achievement of daily tasks collaboratively
  • To motivate individuals through effective management and coaching to deliver performance standards in line with our clients, customers and regulatory requirements.

Role Requirements:

  • Ability to communicate clearly and work collaboratively as a wider team, both with other operatives and all managers.
  • To demonstrate accountability and ownership.
  • Ability to motivate a team and support the wider team leaders with driving motivation through regular coaching and feedback.
  • To provide a clear development plan for operatives and ensure that we are actively retaining all employees and following the probation frame work.
  • Taking ownership of jobs allocated within the device care centre.
  • Ensure Health and Safety policies are followed at all times.
  • Continuously seeking and implementing improvements to current processes. Listening to employees suggestions on how to improve the production processes.
  • Effective transfer of jobs to other business areas for next steps in the Customer journey. 
  • Drive Operatives to meet and exceed set productivity targets and managing any under performance where required.
  • Brief operatives on requirements of all new jobs providing them with clear direction on customer requirements and expectation.
  • Feedback regarding any issues or delays to jobs so they can be resolved and the customer’s expectation managed.
  • To ensure that 5s is delivered and delivered constantly throughout our daily tasks and duties and ensuring that this is considered with all operatives.
  • To understand and apply best practice management through awareness and application of our policies and processes, including On-boarding, attendance management, reviews, conduct and capability.
  • Continuously develop your knowledge and capability utilising the resource and tools available.
  • Effectively communicate process/product changes and provide clarity of the change to ensure the operatives understand how this applies to their role.
  • Ensure that performance and productivity if accurately recorded and fed into the overall Device Care Centre AOP.

Please see the full job description for more details.

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