Skip to main content

Team Leader, Device Care Centre

Ref R-84016 Location Newcastle-under-Lyme, England

Role:                     Team Leader

Location:              Chesterton, Newcastle-under-Lyme

Salary:                   £competitive

Shift: 3.30pm - 12.00am

Role Purpose:

This job is responsible for….

  • To lead a team within Device Care Centre, ensuring that all the daily tasks/SLA’s are completed on time and to the required standard for a range of Assurant customers.
  • To support the wider management team with knowledge, support and achievement of daily tasks collaboratively
  • To motivate individuals through effective management and coaching to deliver performance standards in line with our clients, customers and regulatory requirements.

Role Requirements:

  • Ability to communicate clearly and work collaboratively as a wider team, both with other operatives and all managers.
  • To demonstrate accountability and ownership.
  • Ability to motivate a team and support the wider team leaders with driving motivation through regular coaching and feedback.
  • To provide a clear development plan for operatives and ensure that we are actively retaining all employees and following the probation frame work.
  • Taking ownership of jobs allocated within the device care centre.
  • Ensure Health and Safety policies are followed at all times.
  • Continuously seeking and implementing improvements to current processes. Listening to employees suggestions on how to improve the production processes.
  • Effective transfer of jobs to other business areas for next steps in the Customer journey. 
  • Drive Operatives to meet and exceed set productivity targets and managing any under performance where required.
  • Brief operatives on requirements of all new jobs providing them with clear direction on customer requirements and expectation.
  • Feedback regarding any issues or delays to jobs so they can be resolved and the customer’s expectation managed.
  • To ensure that 5s is delivered and delivered constantly throughout our daily tasks and duties and ensuring that this is considered with all operatives.
  • To understand and apply best practice management through awareness and application of our policies and processes, including On-boarding, attendance management, reviews, conduct and capability.
  • Continuously develop your knowledge and capability utilising the resource and tools available.
  • Effectively communicate process/product changes and provide clarity of the change to ensure the operatives understand how this applies to their role.
  • Ensure that performance and productivity if accurately recorded and fed into the overall Device Care Centre AOP.

Please see the full job description for more details.

View Saved Jobs Apply

Our Locations

The United Kingdom

Assurant’s European head office in Crewe is home to over 900 employees.

Find out more

France

Aix-en-Provence – Assurant Parc Cezanne: 380 Ave d’Archimede, Aix-en-provence, 13100, France

Find out more

Italy

Assurant’s Italian headquarters is situated in front of the Cadorna railway station, with a convenient journey to Malpensa airport.

Find out more

Spain

Assurant's office in Spain is located in Pozuelo de Alarcón, a charming city close to Madrid with easy transport links by train, car and bus (from Moncloa or Aluche).

Find out more

Germany

Assurant’s German headquarters is located in the burgeoning business area of Lyiner Quartier in Frankfurt.

Find out more

Netherlands

Located in the South East of Amsterdam, Assurant’s Netherlands office is convenient to public transport; just a 5-minute walk from the bus, train and Holendrecht Metro station.

Find out more

Meet Our People

There is a reason that I am still loving life at Assurant after 15 years, thanks to the fast pace and constant support it always feels like you are learning. I have come to see those I work with as good friends and there is a real family vibe to the environment. Its definitely challenging at times but everyone contributes to making it a fun and rewarding environment no matter what role you are in. Joanna Marsh Operations Manager
Employee Name
Working at Assurant is fast-paced, fun and challenging. No two work days are ever the same. Miranda Cooke Strategic Business Development Executive
Employee Name
Working at Assurant in the Amsterdam office is working in a diverse and international environment where I am challenged everyday to develop myself and my professional skills. Marcel Kröpfl Senior Customer Service Associate
Employee Name

Sign up for job alerts

Join our talent network and get Assurant news and job alerts delivered to your inbox.

Interested InEnter a category, a location or a category/location pair and click "Add."

  • Operations, Newcastle-under-Lyme, England, United KingdomRemove
  • Head Office, Newcastle-under-Lyme, England, United KingdomRemove