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Repair Team Leader

Ref R-82035 Location Newcastle-under-Lyme, England

Join Assurant, one of the leading providers in lifestyle & automotive protection in Europe, as a Team Leader – Repair, in our Device Care Centre.

You’ll be responsible for the following;

  • To lead a team within Device Care Centre, ensuring that all the daily tasks/SLA’s are completed on time and to the required standard for a range of Assurant customers.
  • To support the wider management team with knowledge, support and achievement of daily tasks collaboratively
  • To motivate individuals through effective management and coaching to deliver performance standards in line with our clients, customers and regulatory requirements.

Job Responsibilities;

  • Ability to communicate clearly and work collaboratively as a wider team, both with other technicians and all managers.
  • To demonstrate accountability and ownership.
  • Ability to motivate a team and support the wider team leaders with driving motivation through regular coaching and feedback.
  • To provide a clear development plan for technicians and ensure that we are actively retaining all employees and following the probation frame work.
  • Taking ownership of jobs allocated within the device care centre.
  • Ensure Health and Safety policies are followed at all times.
  • Continuously seeking and implementing improvements to current processes. Listening to employees suggestions on how to improve the production processes.
  • Effective transfer of jobs to other business areas for next steps in the Customer journey. 
  • Drive technicians to meet and exceed set productivity targets and managing any under performance where required.
  • Brief technicians on requirements of all new jobs providing them with clear direction on customer requirements and expectation.

Joining our award-winning team gives you the opportunity to progress and be rewarded, as well as enjoying a fantastic benefits package.

At Assurant, we’re passionate about our people. After all, it’s our dynamic and successful team that allows us to provide lifestyle insurance solutions that bring our customers peace of mind, protecting what’s important to them. We’re proud to say we keep life running smoothly for over 300 million consumers; we’re also the UK’s largest provider of mobile device protection. Partnering with 9 of the top 20 best global brands, we are market leaders with decades of experience in the industries we serve.

If you’re ready for a challenge and to become part of delivering our brilliant services, apply today.

Assurant have been awarded the Silver standard by Investors In People and have received recognition by Business In The Community for Workplace Gender Equality.

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Our Locations

The United Kingdom

Assurant’s European head office in Crewe is home to over 900 employees.

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Aix-en-Provence – Assurant Parc Cezanne: 380 Ave d’Archimede, Aix-en-provence, 13100, France

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Assurant’s Italian headquarters is situated in front of the Cadorna railway station, with a convenient journey to Malpensa airport.

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Assurant's office in Spain is located in Pozuelo de Alarcón, a charming city close to Madrid with easy transport links by train, car and bus (from Moncloa or Aluche).

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Assurant’s German headquarters is located in the burgeoning business area of Lyiner Quartier in Frankfurt.

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Located in the South East of Amsterdam, Assurant’s Netherlands office is convenient to public transport; just a 5-minute walk from the bus, train and Holendrecht Metro station.

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Meet Our People

There is a reason that I am still loving life at Assurant after 15 years, thanks to the fast pace and constant support it always feels like you are learning. I have come to see those I work with as good friends and there is a real family vibe to the environment. Its definitely challenging at times but everyone contributes to making it a fun and rewarding environment no matter what role you are in. Joanna Marsh Operations Manager
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Working at Assurant is fast-paced, fun and challenging. No two work days are ever the same. Miranda Cooke Strategic Business Development Executive
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Working at Assurant in the Amsterdam office is working in a diverse and international environment where I am challenged everyday to develop myself and my professional skills. Marcel Kröpfl Senior Customer Service Associate
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