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Customer Service Associate

Ref R-82043 Location Mitcheldean, England

Customer Service Associate

Mitcheldean

Join Assurant, one of the leading providers in housing and lifestyle protection solutions in Europe, as a Customer Service Associate. We help our global clients to protect and support the major purchases consumers make, like their appliances, mobile devices, cars and homes.

At Assurant, we’re passionate about our people. After all, it’s our dynamic and successful team that allows us to provide lifestyle insurance solutions that bring our customers peace of mind, protecting what’s important to them. We’re proud to say we keep life running smoothly for over 300 million consumers. Partnering with 9 of the top 20 best global brands, we are market leaders with decades of experience in the industries we serve.

In Mitcheldean, we’re looking for dedicated Customer Service Associates to join our team. You’ll be working within our Customer Services teams supporting clients such as John Lewis, Lexus and Toyota to protect what matters most to their customers.

The role:

You’ll manage incoming calls from customers, who have purchased Added Care with retail partners such as Lexus, John Lewis and Toyota. Calls may include; customers experiencing technical issues, requests to amend policy details or customer who wish to take out Added Care. You will love problem solving and achieving the best outcome for the customer ensuring the customer is engaged throughout the customer journey.  There is also a requirement to process a range of administration tasks and liaise with the wider business.

We’re looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work. Always positive, you should:

  • Enjoy making customers happy by delivering brilliant experiences
  • Have the flexibility to adapt to change in a fast-paced environment
  • Be well organised and passionate about providing a great service
  • Enjoy variety and learning new skills
  • Be resilient, have a keen attention to detail and know how to use a computer
  • Have had some customer service and administration experience

See the job description for more details

Assurant have been awarded the Silver standard by Investors In People, and have received recognition by Business In The Community for Workplace Gender Equality.

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Our Locations

The United Kingdom

Assurant’s European head office in Crewe is home to over 900 employees.

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France

Aix-en-Provence – Assurant Parc Cezanne: 380 Ave d’Archimede, Aix-en-provence, 13100, France

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Italy

Assurant’s Italian headquarters is situated in front of the Cadorna railway station, with a convenient journey to Malpensa airport.

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Spain

Assurant's office in Spain is located in Pozuelo de Alarcón, a charming city close to Madrid with easy transport links by train, car and bus (from Moncloa or Aluche).

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Germany

Assurant’s German headquarters is located in the burgeoning business area of Lyiner Quartier in Frankfurt.

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Netherlands

Located in the South East of Amsterdam, Assurant’s Netherlands office is convenient to public transport; just a 5-minute walk from the bus, train and Holendrecht Metro station.

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Meet Our People

There is a reason that I am still loving life at Assurant after 15 years, thanks to the fast pace and constant support it always feels like you are learning. I have come to see those I work with as good friends and there is a real family vibe to the environment. Its definitely challenging at times but everyone contributes to making it a fun and rewarding environment no matter what role you are in. Joanna Marsh Operations Manager
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Working at Assurant is fast-paced, fun and challenging. No two work days are ever the same. Miranda Cooke Strategic Business Development Executive
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Working at Assurant in the Amsterdam office is working in a diverse and international environment where I am challenged everyday to develop myself and my professional skills. Marcel Kröpfl Senior Customer Service Associate
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