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Web Optimisation Lead

Ref R-82038 Location Crewe, England

Join Assurant, one of the leading providers in Lifestyle & Automotive protection in Europe, as a Web Optimisation Lead.

We’re looking for an experienced Web Optimisation Lead to join our European Solutions & Technology team. You’ll be working within our Solutions & Technology Department &will be responsible for all phases of web and mobile user-centered optimisation, including the ability to make strategic and tactical recommendations to client and project teams based on business requirements, usability findings and standard UI design practices.

The successful candidate willpossess the ability to rapidly prototype UI concepts, serve as a usability advocate, and promote a user-focused mind-set across Assurant’s teams

Your responsibilities will include but are not limited to;

·Work with the European Digital Development Manager, the Assurant Optimisation Team and collaborate with cross functional teams (creative, process, content, technology)

·Think holistically about the entire brand and consumer experience

·Planning the delivery of optimisation solutions

·Creates journey maps, navigation flows, site maps, user stories, wireframes, concept diagrams and personas

·Conduct market research and analysis on competitive and best in class digital products/experiences and key industry trends

·Write use cases outlining for internal marketing purposes

·Own documentation and tracking of all optimisation action items and workflow

·Continually improve UX/Optimisation process in collaboration with the business

·Leverages metrics and research to inform and validate design decisions

The ideal person to join us will have the skills, knowledge & experience in the following areas;

·Extensive experience in a similar position

·Highly successful problem solver that is organised, detailed and extremely collaborative

·Passionate, positive and capable of making incredibly complex things simple

·Strong communication, presentation, and creative challenge-solving skills

·Have an eye for great design and good background knowledge of UX design principles and practices.

·Be able to undertake competitive analysis and share best practice findings with teams and decision makers.

·Knowledge & experience in lean/agile product development, mobile platforms, and European market trends.

·Strong skills of strategic creative thinking, user-centered design process/principles, verbal and written communication, and teamwork.

·Ability to anticipate and design for user needs by incorporating research, strategy and analytics.

·Ability to work independently, while escalating issues where necessary.

·Solid understanding of web and mobile technologies.

·Strong analytical skills, excellent working knowledge of Google Analytics, SEO and SEM

To view a full list of responsibilities & experience, please refer to the detailed job description on our European Careers Site

Joining our award-winning team gives you the opportunity to progress and be rewarded, as well as enjoying a fantastic benefits package.

At Assurant, we’re passionate about our people. After all, it’s our dynamic and successful team that allows us to provide lifestyle insurance solutions that bring our customers peace of mind, protecting what’s important to them. We’re proud to say we keep life running smoothly for over 300 million consumers; we’re also the UK’s largest provider of mobile device protection.Partnering with 9 of the top 20 best global brands, we are market leaders with decades of experience in the industries we serve.

Our “Three Triangles” underpin our story; it’s how we deliver for our customers and our people.

Our Unwavering Purpose is what we do: we protect what matters most.

Our Uncompromising Values are who we are: we use common sense and use common decency, while using uncommon thinking to deliver uncommon results.

Our Unbeatable Advantages: Our deep expertise gives us an unmatched insight into creating products with flexible capabilities.

Our people are problem solvers and pioneers.If you’re ready for a challenge and to become part of delivering our outstanding services and values, apply today.

Assurant have been awarded the Silver standard by Investors In People, and have received recognition by Business In The Community for Workplace Gender Equality.

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Our Locations

The United Kingdom

Assurant’s European head office in Crewe is home to over 900 employees.

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Aix-en-Provence – Assurant Parc Cezanne: 380 Ave d’Archimede, Aix-en-provence, 13100, France

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Assurant’s Italian headquarters is situated in front of the Cadorna railway station, with a convenient journey to Malpensa airport.

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Assurant's office in Spain is located in Pozuelo de Alarcón, a charming city close to Madrid with easy transport links by train, car and bus (from Moncloa or Aluche).

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Assurant’s German headquarters is located in the burgeoning business area of Lyiner Quartier in Frankfurt.

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Located in the South East of Amsterdam, Assurant’s Netherlands office is convenient to public transport; just a 5-minute walk from the bus, train and Holendrecht Metro station.

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Meet Our People

There is a reason that I am still loving life at Assurant after 15 years, thanks to the fast pace and constant support it always feels like you are learning. I have come to see those I work with as good friends and there is a real family vibe to the environment. Its definitely challenging at times but everyone contributes to making it a fun and rewarding environment no matter what role you are in. Joanna Marsh Operations Manager
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Working at Assurant is fast-paced, fun and challenging. No two work days are ever the same. Miranda Cooke Strategic Business Development Executive
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Working at Assurant in the Amsterdam office is working in a diverse and international environment where I am challenged everyday to develop myself and my professional skills. Marcel Kröpfl Senior Customer Service Associate
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