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Operations Support Lead - Spanish speaker

Ref R-84132 Location Crewe, England

Role:                    Operations Support Lead - Spanish speaker

Location:             Crewe

Salary:                 £competitive

Role Purpose:

Due to company growth we are looking to expand our Award Winning Operations Oversight Team. Reporting to the Operations Manager for Europe, based at European Head Office in Crewe, Cheshire; this role is required to support our Spanish Operations. This varied role is key to our business to ensure that we protect what matters most; our customers, business and our staff. As an Operations Support Lead, your key responsibilities will include:

  • Conducting case audit and quality assessments in-line with Assurant’s robust quality framework
  • Supporting the outsourced operations teams to drive performance and quality
  • Providing advice and support to our outsource partners on complaint and claim referrals
  • Delivering effective feedback to key stakeholders internally and externally to Assurant and addressing challenges that may arise
  • Organising and conducting end to end customer journey reviews and managing all output actions thereafter
  • Analysing data including claim and complaint root cause analysis

Role Requirements

  • Must be able to travel globally when required and at potential short notice
  • Working independently as well as part of a team
  • Ability to work on a desktop PC and laptop remotely when necessary

Previous Experience :

  • Experience working in a regulated environment is desirable but not essential.
  • Administration and/or Call Centre experience but not essential
  • Working in a process management or quality audit role

Knowledge and Skills :

  • Fluent in Spanish and English
  • Proficient in all Microsoft Office applications
  • Highly organised, with a flexible approach to work, and the ability to multi-task effectively
  • Excellent levels of accuracy and attention to detail
  • Ability to organise and prioritise workload to ensure deadlines are met
  • Ability to use initiative and effectively problem solve
  • Confident written and spoken communication with our clients, customers and internal/external stakeholders

Please see the full job description for more details.

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Our Locations

The United Kingdom

Assurant’s European head office in Crewe is home to over 900 employees.

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Aix-en-Provence – Assurant Parc Cezanne: 380 Ave d’Archimede, Aix-en-provence, 13100, France

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Assurant’s Italian headquarters is situated in front of the Cadorna railway station, with a convenient journey to Malpensa airport.

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Assurant's office in Spain is located in Pozuelo de Alarcón, a charming city close to Madrid with easy transport links by train, car and bus (from Moncloa or Aluche).

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Assurant’s German headquarters is located in the burgeoning business area of Lyiner Quartier in Frankfurt.

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Located in the South East of Amsterdam, Assurant’s Netherlands office is convenient to public transport; just a 5-minute walk from the bus, train and Holendrecht Metro station.

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Meet Our People

There is a reason that I am still loving life at Assurant after 15 years, thanks to the fast pace and constant support it always feels like you are learning. I have come to see those I work with as good friends and there is a real family vibe to the environment. Its definitely challenging at times but everyone contributes to making it a fun and rewarding environment no matter what role you are in. Joanna Marsh Operations Manager
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Working at Assurant is fast-paced, fun and challenging. No two work days are ever the same. Miranda Cooke Strategic Business Development Executive
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Working at Assurant in the Amsterdam office is working in a diverse and international environment where I am challenged everyday to develop myself and my professional skills. Marcel Kröpfl Senior Customer Service Associate
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