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Desktop Support Analyst

Ref R-82024 Location Crewe, England

Join Assurant, one of the leading providers in Lifestyle & Automotive protection in Europe, as a Desktop Support Analyst.

We’re looking for an experienced Desktop Support Analyst to join our European Solutions & Technology team. You’ll be working within our Solutions & Technology Department and will be responsible for providing timely and efficient IT Services & Support for all staff across Assurant Europe including;

·Supporting internal customers desktop environment (hardware, operating systems and applications)

·Supporting all aspects of Assurant on site IT Infrastructure.

·Ensuring that all escalated incidents and requests are dealt within agreed SLAs.

·Ensuring the security or Assurant’s IT Infrastructure and Disaster Recovery provisions are regularly tested and meet business requirements.

·Delivery of Business lead and IT change request, work requests and projects as assigned.

Your responsibilities will include but are not limited to;

·Providing IT services and support to ~1700 users across 12 sites, outsourced business partner locations and 3rd party facilities.

·Ensuring that all own and direct teams’ incidents and requests are dealt within agreed SLAs.

oEnsure accurate and detailed recording in IT Service Desk tools.

oMaintaining and producing documentation for support procedures.

oTake ownership of incidents & requests, to identify root causes, implement fixes and keep customers updated.

·Cross train other team members where required.

·Maintain and support all site-specific IT infrastructure.

·Support wider Platform Operations environment when required - Infrastructure (Servers & Network), Desktop, Telephone and Database support.

·Ensure that all IT Infrastructure changes adhere to Assurant standards and policies.

·Manages day-to-day interactions with key vendors, service providers and 3rd party support organizations.

The ideal person to join us will have the skills, knowledge & experience in the following areas;

·Experience of working in a similar role for a multi-site organization of at least 1000 end users.

·Experience of working in a medium to large IT team for a non-IT company, preferably in the financial or insurance industry.

·Certification in recognized technical training highly desired.

·A qualification or demonstrable knowledge in their area of technical specialty.

·ITIL knowledge required.

To view a full list of responsibilities & experience, please refer to the detailed job description on our European Careers Site

Joining our award-winning team gives you the opportunity to progress and be rewarded, as well as enjoying a fantastic benefits package.

At Assurant, we’re passionate about our people. After all, it’s our dynamic and successful team that allows us to provide lifestyle insurance solutions that bring our customers peace of mind, protecting what’s important to them. We’re proud to say we keep life running smoothly for over 300 million consumers; we’re also the UK’s largest provider of mobile device protection.

Partnering with 9 of the top 20 best global brands, we are market leaders with decades of experience in the industries we serve.

Our “Three Triangles” underpin our story; it’s how we deliver for our customers and our people.

Our Unwavering Purpose is what we do: we protect what matters most.

Our Uncompromising Values are who we are: we use common sense and use common decency, while using uncommon thinking to deliver uncommon results.

Our Unbeatable Advantages: Our deep expertise gives us an unmatched insight into creating products with flexible capabilities.

Our people are problem solvers and pioneers.If you’re ready for a challenge and to become part of delivering our outstanding services and values, apply today.

Assurant have been awarded the Silver standard by Investors In People, and have received recognition by Business In The Community for Workplace Gender Equality.

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Our Locations

The United Kingdom

Assurant’s European head office in Crewe is home to over 900 employees.

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France

Aix-en-Provence – Assurant Parc Cezanne: 380 Ave d’Archimede, Aix-en-provence, 13100, France

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Italy

Assurant’s Italian headquarters is situated in front of the Cadorna railway station, with a convenient journey to Malpensa airport.

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Spain

Assurant's office in Spain is located in Pozuelo de Alarcón, a charming city close to Madrid with easy transport links by train, car and bus (from Moncloa or Aluche).

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Germany

Assurant’s German headquarters is located in the burgeoning business area of Lyiner Quartier in Frankfurt.

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Netherlands

Located in the South East of Amsterdam, Assurant’s Netherlands office is convenient to public transport; just a 5-minute walk from the bus, train and Holendrecht Metro station.

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Meet Our People

There is a reason that I am still loving life at Assurant after 15 years, thanks to the fast pace and constant support it always feels like you are learning. I have come to see those I work with as good friends and there is a real family vibe to the environment. Its definitely challenging at times but everyone contributes to making it a fun and rewarding environment no matter what role you are in. Joanna Marsh Operations Manager
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Working at Assurant is fast-paced, fun and challenging. No two work days are ever the same. Miranda Cooke Strategic Business Development Executive
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Working at Assurant in the Amsterdam office is working in a diverse and international environment where I am challenged everyday to develop myself and my professional skills. Marcel Kröpfl Senior Customer Service Associate
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