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Junior Customer Service Associate - Dutch speaker

Ref R-87151 Location Amsterdam, North Holland

Junior Customer Service Associate, Amsterdam (Dutch speaker)

7 month fixed term contract with a view to a permanent contract

De rol

In de rol van de Junior Customer Service Associate zal je het eerste aanspreekpunt worden voor klanten die een verzekering/bescherming hebben bij Assurant. Daarnaast zul je aan de slag gaan met data upload en ondersteunende taken voor de claim behandelaars. Het is een verantwoordelijke rol waarin jezelf snel kunt ontwikkelen en doorgroeien naar andere taken.

verantwoordelijkheden:

Junior Customer Service:

  • Contact onderhouden met klanten en tussenpersonen in relatie met vragen die zij hebben rondom de polissen.
  • Data upload
  • Telefoon opnemen
  • Documenten archiveren. Het behandelen van stopzettingen voor polissen
  • Ondersteuning bieden aan de claim behandelaren
  • Mogelijkheden om door te groeien, zodat je steeds meer bezig kunt houden met het beoordelen van claims

De ideale kandidaat heeft de volgende kennis en skills:

  • Kan goed met klanten omgaan
  • Sterke administratieve skills, voorkeur, maar geen must 1-2 years administratieve ervaring
  • Vaardigheid om snel te kunnen leren
  • Vaardigheid om jezelf professioneel op te kunnen stellen.
  • Flexiebel
  • Sterk in Nederlands
  • Kan goed omgaan met Excel
  • Kan goed met druk omgaan
  • MBO level

About Assurant:

Assurant is one of the leading providers of automotive warranty and mobile device protection in Europe and serves over 11 million customers. Its businesses develop, underwrite, market and administer specialty insurance including mobile phone insurance, gadget insurance and extended service contracts through collaborative relationships with mobile network operators, dealerships, retail banks, electronic goods and household appliance manufacturers and retailers. As a partner, we provide solutions which assist our corporate clients to support their customer engagement, growth and loyalty aspirations.

Assurant Inc. (AIZ) is a Fortune 500 company, listed on the New York Stock Exchange. Its 15,000 employees serve over 300 million customers globally. Assurant supports diversity in the workplace and is a strong believer of the strategic value of inclusion.

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Our Locations

The United Kingdom

Assurant’s European head office in Crewe is home to over 900 employees.

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France

Aix-en-Provence – Assurant Parc Cezanne: 380 Ave d’Archimede, Aix-en-provence, 13100, France

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Italy

Assurant’s Italian headquarters is situated in front of the Cadorna railway station, with a convenient journey to Malpensa airport.

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Spain

Assurant's office in Spain is located in Pozuelo de Alarcón, a charming city close to Madrid with easy transport links by train, car and bus (from Moncloa or Aluche).

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Germany

Assurant’s German headquarters is located in the burgeoning business area of Lyiner Quartier in Frankfurt.

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Netherlands

Located in the South East of Amsterdam, Assurant’s Netherlands office is convenient to public transport; just a 5-minute walk from the bus, train and Holendrecht Metro station.

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Meet Our People

There is a reason that I am still loving life at Assurant after 15 years, thanks to the fast pace and constant support it always feels like you are learning. I have come to see those I work with as good friends and there is a real family vibe to the environment. Its definitely challenging at times but everyone contributes to making it a fun and rewarding environment no matter what role you are in. Joanna Marsh Operations Manager
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Working at Assurant is fast-paced, fun and challenging. No two work days are ever the same. Miranda Cooke Strategic Business Development Executive
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Working at Assurant in the Amsterdam office is working in a diverse and international environment where I am challenged everyday to develop myself and my professional skills. Marcel Kröpfl Senior Customer Service Associate
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