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Customer Service Associate - Polish speaker

Ref R-85237 Location Amsterdam, North Holland

Customer Service Associate - Polish speaker

Job purpose:

A Customer Service (CS) Associate is the first point of contact with our customers within the organization. They are responsible for providing a complete service to our customers which primarily is call taking but does include policy administrating, data upload and claims assessing of moderate complexity in line with the company’s standards.

Responsibilities:

  • Maintains contact with customers and intermediaries in relation to questions about premium or policies. Carries out surveys in relation to customer satisfaction. Answers telephone calls -1st line- providing services to customers.
  • Mailing setup; ensures that the customer get informed about their renewal
  • Data upload including error correction
  • Archives documents. Processes policies, requests and cancellations. Processes and controls commission statements. Processes data in intermediary administration. Maintain and display a thorough understanding of products, services and procedures.  This to be reflected in all activities carried out.
  • Keeping up-to-date with TWG product knowledge.  Supports actions in relation to introduction of new programs. Broad knowledge of companies’ products. Processes all administration regarding claim handling. Communicate information in a responsible, effective and timely manner (both verbal and written).
  • Demonstrates ability to interact and cooperate with all company employees. Adheres to all company policies, procedures and business ethics codes. Other duties as assigned. Supports actions in relation to introduction of new programs and initiatives.’
  • Maintains and contributes to the Treating Customers Fairly (TCF) program.
  • Maintain effective skills by undertaking a variety of tasks ranging from call taking, policy administration and claims assessing.

Requirements:

  • Proficient in Polish and English language- verbal and in writing
  • Excellent customer service skills
  • Strong administration skills
  • Ability to learn quickly
  • Ability to communicate effectively and professionally
  • Ability to multi-task, assess priorities and competently handle a variety of activities with a high-degree of accuracy in a fast-paced, deadline-driven environment
  • Flexible to adapt to changing priorities
  • Negotiating skills
  • Proficiency in Dutch is desirable but not essential
  • Intermediate level Microsoft Word, Microsoft Excel
  • Be able to work under pressure
  • MBO level
  • Knowledge of General Insurance
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There is a reason that I am still loving life at Assurant after 15 years, thanks to the fast pace and constant support it always feels like you are learning. I have come to see those I work with as good friends and there is a real family vibe to the environment. Its definitely challenging at times but everyone contributes to making it a fun and rewarding environment no matter what role you are in. Joanna Marsh Operations Manager
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Working at Assurant is fast-paced, fun and challenging. No two work days are ever the same. Miranda Cooke Strategic Business Development Executive
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Working at Assurant in the Amsterdam office is working in a diverse and international environment where I am challenged everyday to develop myself and my professional skills. Marcel Kröpfl Senior Customer Service Associate
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